Yellowstone Dining Room Host

Available Positions: 49    Year Round Positions: No   Seasonal Positions: Yes

Hosts... Set the tone for our guest's dining experience. Whether it is taking a dinner reservation over the phone or greeting guests in person, first impressions count. Hosts are responsible for knowing which tables are available to guests, which server should be seated with guests next, and how to handle a wide variety of guest situations and answer all kinds of questions. Finally, it is seating guests comfortably and introducing them to their servers. Hosting is a demanding job, requiring excellent people skills, quick thinking, and working as part of a team. It is a physical job as well, requiring several miles of walking each shift!

Hosts wear uniforms provided by the company. Employees must provide their own black leather, close-toed, non-skid shoes, black socks and black belt.

REPORTING RELATIONSHIPS:
Reports to the Dining Room Manager and/or Food & Beverage Manager on duty.

RESPONSIBILITIES:

Provide excellent guest service in an efficient manner in a high-volume, high-standard Dining Room.

Accept reservations and implement the designated computerized reservation system where utilized.

Prepare and utilize seating charts, table tickets and other dining room organizational systems.

Direct seating rotation within the dining room to ensure a smooth work flow, while
   accommodating guest's special requests.

Complete unoccupied table checks as required.

Be knowledgeable of all menu items, specials, and general guest information including special
   services procedures.

Follow all dining room procedures including the following: maintaining an organized and fully
   stocked host stand, maintaining the cleanliness of all work areas, and completing
   all assigned sidework.

Report to work when scheduled in a clean, neat uniform, meeting all grooming and appearance standards.

Develop and maintain positive communication and teamwork with all co-workers in the Front and Back
   of the house and supervisors.

Handle all guest service issues in an immediate and gracious manner, informing a manager as soon as possible.

Follow company and departmental environmental practices to minimize wasted energy and resources.

Complete and assist in other duties when requested.

SKILLS AND KNOWLEDGE:

Ability and desire to provide the highest levels of guest service to all guests,    regardless of circumstances

Occasional lifting and balancing of large, heavy, oval dining room trays

Ability to organize and prioritize under pressure while presenting a calm and
   pleasant demeanor

Ability to communicate positively and effectively with guests, co-workers
   and supervisors

Ability to absorb information quickly including menus, reservations systems,
   dining room floor plans and available guest services

Physical requirements include:
    Able to lift and carry up to 50 pounds
    Able to stand on feet for at least eight (8) hours each day
    Bending and kneeling
    Stretching and reaching
    Working with required chemicals